El teletrabajo, o trabajo a distancia, permite trabajar en un lugar diferente a la oficina. El trabajo se realiza en un lugar alejado de las oficinas centrales o de las instalaciones de producción, mediante la utilización de las nuevas tecnologías de la comunicación.Es el trabajo realizado a distancia utilizando Tecnologías de la Información y la Comunicación (más conocidas como TICs) para vender productos y servicios al mundo.El concepto “a distancia” significa que se puede trabajar desde su casa, la de un familiar o amigo, un hotel, un restaurante, un ómnibus, un auto, un ciber o cualquier otro lugar.Las TICs necesarias para estas tareas son básicamente PC, Internet, celular, teléfono y cámara digital, entre otras. Dentro de Internet se engloba principalmente la navegación web y el correo electrónico. Y, según el caso, blogs, sitios web, software de traducción, mensajería instantánea (chat) y telefonía IP (voIP).

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Telecommuting is a work arrangement in which employees do not commute or travel by bus or car to a central place of work, such as an office building, warehouse or store. Teleworkers in the 2000s often use mobile telecommunications technology such as Wi-Fi-equipped laptop or tablet computers and smartphones to work from coffee shops; others may use a desktop computer and a landline phone at their home. According to a Reuters poll, approximately "one in five workers around the globe, particularly employees in the Middle East, Latin America and Asia, telecommute frequently and nearly 10 percent work from home every day." In the 2000s, annual leave or vacation in some organizations is seen as absence from the workplace rather than ceasing work, and some office employees use telework to continue to check work e-mails while on vacation. Although the concepts of "telecommuting" and "telework" are closely related, there is a difference between the two. All types of technology-assisted work conducted outside of a centrally located work space (including work undertaken in the home, outside calls, etc.) are regarded as telework. Telecommuters often maintain a traditional office and usually work from an alternative work site from 1 to 3 days a week. Telecommuting refers more specifically to work undertaken at a location that reduces commuting time. These locations can be inside the home or at some other remote workplace, which is facilitated through a broadband connection, computer or phone lines, or any other electronic media used to interact and communicate. As a broader concept than telecommuting, telework has four dimensions in its definitional framework: work location, that can be anywhere outside of a centralized organizational work place; usage of ICTs (information and communication technologies) as technical support for telework; time distribution, referring to the amount of time replaced in the traditional workplace; and the diversity of employment relationships between employer and employee, ranging from contract work to traditional full-time employment. In the 1990s, telecommuting became the subject of pop culture attention. In 1995, the motto that "work is something you do, not something you travel to" was coined. Variations of this motto include: "Work is something we DO, not a place that we GO" and "Work is what we do, not where we are." Telecommuting has been adopted by a range of businesses, governments and not-for-profit organizations. Organizations may use telecommuting to reduce costs (telecommuting employees do not require an office or cubicle, a space which has to be rented or purchased, provided with lighting and climate control, etc.). Some organizations adopt telecommuting to improve workers' quality of life, as teleworking typically reduces commuting time and time stuck in traffic jams. As well, teleworking may make it easier for workers to balance their work responsibilities with family roles (e.g., caring for children or elderly parents). Some organizations adopt teleworking for environmental reasons, as telework can reduce congestion and air pollution, as it can reduce the number of cars on the roads.

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