AirHelp is a technology company that provides legal services to airline passengers who have experienced a flight cancelation, delay or overbooking when traveling into or out of the European Union.Under EU Regulation 261/2004, airline passengers could be entitled to compensation if their flight was disrupted while departing from or arriving to an EU member state with an EU-registered airline. The company's services are meant to educate and empower travelers to make full use of their consumer rights, and in turn raise the level of customer care provided by airlines. The legislation does not apply to flights that were disrupted by extraordinary circumstances beyond the airline's control such as weather-related reasons or airport strikes. However, the law's jurisdiction includes flights dating back as far as five years. Airline passengers can use the AirHelp website or smartphone app to check their flight eligibility at no cost. After determining eligibility, the passenger can choose to enlist AirHelp to handle their claim against the airline. Compensation amounts and eligibility are determined by numerous factors including flight origin and destination, flight distance and the number of total hours delayed before arriving at its final destination. The company is compensated by a contingent fee based on the final compensation payout. AirHelp seeks to simplify the claims process on behalf of airline passengers who may not otherwise seek recourse for disrupted travel, of which there are many. The Manchester Evening News reported that travelers through Manchester Airport were entitled to tens of millions of pounds that are so far unclaimed. The service is available in the United States, Denmark, Sweden, Norway, Finland, UK/Ireland, France/Belgium, the Netherlands, Germany/Switzerland/Austria, Spain, Italy, Portugal, Greece, and claims to have helped more than 550,000 passengers in 35 countries.